FAQ

If you ever have issues with anything related to my.soloarchive.com please contact the Support Team at Support@SoloArchive.com. You will receive an email saying that the team has received your email and possibly a tracking/ticket number for ours/yours records.

You will only get emails from the following addresses.

Support@SoloArchive.com
TheTeam@SoloArchive.com
DataTeam@SoloArchive.com
Notifier@SoloArchive.com

⚠️Staff will never email you directly.⚠️

We will never ask for your information or verify information other than your email address.

⚠️We will never contact you by phone for any reason.⚠️

Any issues with billing or your account will come from TheTeam@SoloArchive.com.

Don’t panic. If you have forgotten your password you can attempt a reset at the login screen. Click the option “Forgot Password” to start the password reset process.

If you have enabled two-factor authentication then you must use one of the one-time-tokens that were generated when you first set up two-factor authentication.

If you feel your account has been compromised then send an email to Support@SoloArchive.com. If we do confirm that your account was compromised we will communicate the next steps.

Note! Due to security reasons we cannot reset your password or grant access to your account even if it is you.

The absolute maximum file size you can upload is 50 GB, however, we suggest keeping uploads to no more than 1 GB. Files larger than 10 GB might experience uploading issues. If these issues are occurring more frequently and your upload is larger than 10 GB please let us know! Support@SoloArchive.com

There are 3 layers of protection for your files.

• When uploading, there is end-to-end encryption.
• When your files are stored on our servers, the file is encrypted.
• The file system that the files are on is also encrypted.

We recommend adding an additional layer of protection and encrypting highly sensitive files before uploading them to Solo Archive.

If you’re close to your quota and you want more space you have to go to the next available plan. But we have made that easy as well. When you do decide and choose a higher plan then within 1 business day we’ll adjust your quota and cancel your previous plan for you. Also, as an FYI, your renewal date will change to the date you upgraded.

Yes.

As a follow-up, versioning does take up more space, i.e. if you have a 10MB file and you have 100 versions then that one file is really taking up (10 MB x 100), nearly 1 GB of space.

Yes. We currently support migrations from DropBox, OneDrive, and Google Drive.

Images and certain compressed video images can be embedded from a Solo Archive share.

However, video files require server-side playback and there are issues with this feature for our servers are not meant to playback video.

We strongly recommend only embedding images. Audio files also share the same fate.

Yes. There is a shortcut called “Deleted Files” This keeps track of all files that have been deleted. But deleting a file from here is permanent.

I am sorry, but at this time, multiple accounts are not allowed. Only one subscription per account.

We currently have a tiny Data Center in Virginia.

We are working on a feature that will allow users the option to store a copy of their data in other locations, once we set things up!