OverviewOur cancellation policy lasts for 90 days. If 90 days have passed since your subscription purchase, we can’t offer you a full refund. Even on the 90th day.
When canceling please note you’ll have until the end of the 90 days (from the day of subscription purchase) to remove all data from Solo Archive. On the 91st day, your account will be deleted and subsequent data will be removed, this action is unrecoverable. A grace period of 48 hours (to remove your data) will be applied to those who cancel on the 88th and 89th days.
If you’re canceling within the 90-day window but wish to keep your account, please make a note of that when you notify us to cancel. At that time we will revert your account to the Trial Plan. You will have until your renewal date (one year from the date of cancellation) to reduce your file space.
Canceling your subscription before renewal but after the 90-day window, you will not receive a refund however your subscription will stop and you will not be charged at the renewal date. This will downgrade your account to our Trial Plan. This will reduce your storage quota to 50 GB. You have until your renewal date after cancellation to either: 1) reduce your file space or 2) download all files. On the day after your renewal date, your files will be deleted, by size, from largest to smallest, until the quota of 50 GB is met (this is an automated process).
There are certain situations where only partial refunds are granted:
- It’s past the 90-day window, however before the first renewal date and you contacted us regarding unsatisfactory service.
- Anytime pasted the first renewal date and the account is inactive* and used less than 10% of the available storage.
RefundsOnce your cancellation is received, we will send you an email to notify you that we have received your cancellation request. We will also notify you of a full refund approval or rejection. Rejection indicates that your refund amount will be partial or void. The communication will state this when canceling.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at TheTeam@soloarchive.com.
Need help?Contact us at TheTeam@soloarchive.com for questions related to cancelations and refunds.
*Inactive is defined as an account that has not been logged into in 6 consecutive months or more.